A Message For You:

If your dream job involves:

Working with high profile business owners

Working amongst a team of full-stack A-players

Digital marketing

100% remote position

Annual paid vacation and time off

Then you can’t afford to skip this post. Why?

Because we’re looking for champion Client Success Managers who want to serve incredible dental businesses in the local-lead-gen markets. Reality is, if you consider yourself a leader, but your current company or paycheck doesn’t reflect that…Ours will. So what’s different about working with AddMedia NYC?

As a Client Success Manager, you’ll be responsible for communicating, updating, and leading our clients. Note: Not just taking calls. Leading. Leaders lead from the front. And our clients expect answers and solutions, and that’s what you provide. You’ll track your assigned accounts, track marketing KPI’s, and liaison (meaning: communicate between lol) your client and the internal team responsible for producing their marketing.

Here’s where it gets interesting: You wanted to get paid for taking those calls, right?

Well, our Client Success Managers are as much high quality salesmen, as they are client managers. So you get paid more as you serve our clients, while our client lifetime value grows, which ends up as bottom line profit, and back into your pocket.

Pretty cool.

Naturally you’ll need strong leadership, communication skills, and timeliness. You’re the GO TO guy, right? So you’re perfect for this if you’re attentive, proactive, and passionate about helping our team and clients!

TEAM FOCUSED CULTURE:

Growth Potential: this is a fast-growing company, and this position is open due to how quickly we are growing

Company Culture: you’ll be hard-pressed to find a company and team with so much care for you as a person; this is a place where you will be treated with kindness while you are simultaneously given the opportunity to grow as an employee and as a person

Learning Opportunities: We are avid learners, where asking questions is a prerequisite, and we provide upwards growth and mentorship.

Competitive salaries, strong bonus structures, and paid time off

RESPONSIBILITIES:

Client Retention:

• Once introduced as the primary point of contact, you will be responsible for supporting client questions and addressing any concerns in an efficient, retention-based manner.

• Work actively with clients, their staff, and business advisors to promote best practices, communicate effectively and on a regular basis, and be the liaison for all external client activities.

• Recommend and assist in the design of action plans in such a way as to ensure maximum adoption, resolution, and recovery of all client issues.

• Lead client team training, help resolve minor issues and assign tasks and update AddMedia teams on enhancements, action items, and to-dos

Client Onboarding:

• Ensure all new clients or existing upsells are communicated with during the onboarding process with agendas, meeting summaries, and scorecards

Customer Service Maintenance:

• Deliver superior customer service meeting the client’s needs with all possible resources.

• Assist the Ad Team in monthly report generation and mid-month updates for Ops review and outreach.

• Attend client meetings and maintain detailed notes of discussions and outcomes.

• Draft, prepare, and seek to finalize client communications and follow-ups

Sales/Upsells:

• Look for opportunities to increase the volume of campaigns, upsell services and seek referrals from satisfied clients

Quality Assurance:

• Keen Attention To Detail is important.

• Ability to follow and improve upon existing processes, SOPs, and checklists.

• Quickly and clearly communicate with team members on task progress, challenges, issues, and success (wins).

• Lead, mentor, and support Client Success Associates in training, onboarding, client integration, and daily checklist tasks for Client Success Team

Client Technical Support:

• Monitor, respond, solve and/or delegate client-related tasks from our company support inbox.

• Support the Client Success Team and assigned accounts with fast action responses, troubleshooting, and corrective actions to the Tech & Ops Team to ensure client performance

Communicate & Reporting:

• Maintain regular notes on all client meetings and communication within the client folder in their notes

MUST HAVE:

Interest in digital marketing/advertising

Has knowledge or understanding of ads/media buying/marketing data

Ability to work at an extremely fast pace with competing priorities

Previous customer service experience

Quick learner with a think-on-your-feet attitude

A commitment to high standards, excellence, team, and our clients

Compensation:

Base Salary $54,000 to $64,000 per year + Monthly and Quarterly Performance Bonuses